Privacy policy

Your privacy matters to us. This policy explains what personal information we collect, how it is used, and how we protect it.

Information We Collect

When you place an order through our Big Cartel shop, the following information is collected:

• Your name and shipping address.
• Your email address.
• Payment information (processed securely through Big Cartel’s payment providers; we never see or store your full card number).
• Order history and transaction details.

How We Use Your Information

We use your personal information solely to:

• Fulfill and ship your order.
• Communicate with you about your order status.
• Respond to customer service inquiries.
• Comply with legal obligations.

We do not sell, trade, rent, or share your personal information with third parties for marketing purposes.

Third-Party Services

Our shop is hosted on Big Cartel. Payments are processed through their integrated payment providers (such as Stripe or PayPal). These services have their own privacy policies, which we encourage you to review. We are not responsible for the data practices of these third-party platforms.

Data Security

We take reasonable precautions to protect your information. All payment processing occurs over encrypted (SSL/TLS) connections via our payment processor. We do not store credit card information on our end.

Data Retention

We retain your order information as long as reasonably necessary to fulfill orders, handle any exchange requests, and comply with applicable law.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us directly at kovertmecha@gmail.com. We will respond within a reasonable timeframe.

Cookies

Big Cartel’s platform may use cookies to operate the storefront. By using our shop, you consent to the use of cookies as outlined in Big Cartel’s own cookie policy.