Returns and refunds

All sales are final. Due to the custom, made-to-order nature of our products and the small-batch production process, we do not accept returns or issue refunds.

Exchanges for Damaged Items

We stand behind the quality of our products. If your item arrives with significant damage that affects its functionality, we will exchange it for the same product at no additional cost to you.

What qualifies: Damage must be structural or functional in nature — for example, a cracked housing that prevents mounting, or an LED unit that is non-functional on arrival. Minor cosmetic variations inherent to 3D printing (layer lines, slight color variation) do not qualify.

How to Request an Exchange

To initiate an exchange for a damaged item, please follow these steps within 7 days of delivery:

• Email us at kovertmecha@gmail.com with your order number and a description of the damage.
• Attach clear photos showing the damage, including how it affects functionality.
• We will review your request and respond within 3–5 business days.
• If approved, we will provide return shipping instructions and ship a replacement once the damaged item is received.

Non-Qualifying Situations

The following are not eligible for exchange or refund:

• Damage caused by improper installation or use.
• Damage resulting from racing incidents, crashes, or environmental exposure after delivery.
• Items not reported within 7 days of the delivery date.
• Buyer’s remorse or ordering the wrong item.